Jobpac Connect - AU
We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.
The maintenance will take place on 25th Oct from 6 AM AEDT and is expected to last for approximately 6 hours. During this time, you would not be able to login into Jobpac Connect.
In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.
We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
We are pleased to announce that Jobpac Connect patch 2026.3.2 will be deployed on Friday, 16th October 2026, at 9 PM AEDT.
The details of the changes are:
Module - Accounts Payable
When editing an existing AP payment batch, adjusted part payment amounts fail to update on the Batch Selection screen, causing the Total Amount To Be Paid to display incorrectly and mismatch the generated preview report.
- Zendesk# 8049
'Display All Invoices' Action option in New AP Enquiry takes a long time to load for some small work Ids while returning instantly for others.
- Zendesk# 9257
Related Content in Subcontract Invoice Enquiry doesn't show related AP Invoice documents.
- Zendesk# 9259
The header record for the WBCNZ ABA file is omitted from the initial generation, causing the Resend option to produce inconsistent files that fail to match the original output.
- Internal Issue
Module - Accounts Receivable
When printing the Detailed Head Contract History Report in Excel format, job names containing double quotation marks (") break the report layout, resulting in corrupted column alignment and formatting issues.
- Internal Issue
Module - General Ledger
When adding a deposit directly within Bank Statement Matching, the system occasionally applies an incorrect narration to Direct Debit/Credit transactions.
- Zendesk# 9548
In Bank Statement Matching, historical EFT transactions dating back several years incorrectly reappear on the current bank reconciliation statement dates as unpresented items.
- Zendesk# 9549
Module - Payroll
When leave loading is applied to a cashed-out leave transaction, the loading amount is excluded from the superannuation calculation, causing the calculated superannuation total to be understated.
- Zendesk# 9182
Module - Subcontracts
In the PTA Reconciliation Reports, the company logo is oversized and overlaps adjacent header details, causing visual misalignment in the generated layout.
- Zendesk# 9587
When System Parameter SAGPAY position 22 is set to Y, the JOM form still displays when exiting the Subcontract Payment Authorization screen
- Internal Issue
Formatting changes in the Trust Account Trial Balance Statement (PTA and RTA) reports, and the Bank Reconciliation Report (RTA and PTA) reports.
- Internal Issue
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
The patch has been successfully installed.
Thank you for your cooperation.
Best regards,
Jobpac Connect Team
Dear Jobpac Connect Customers,
We are currently investigating reports from users on server JWIS7 who are experiencing issues loading the dashboard and printing reports in Jobpac Connect.
Our engineering and cloud teams are working closely with our infrastructure providers to identify the root cause and restore full dashboard and reporting functionality as quickly as possible. All other platform operations remain unaffected.
We will share further updates as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this issue.
Best regards,
The Jobpac Connect Team
Dear Jobpac Connect Customers,
We are pleased to advise that the issues affecting dashboard loading and report printing for users on server JWIS7 have been fully resolved.
Our engineering and cloud teams worked closely with our infrastructure providers to implement the necessary fixes, and all system parameters on JWIS7 have returned to normal operation.
We appreciate your patience and understanding while our team worked to address this interruption.
Best regards,
The Jobpac Connect Team
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Dear Jobpac Connect Customer,
We are pleased to inform you that the recent performance and login issues affecting Jobpac Connect have been completely resolved, and system stability has been fully restored.
Continuous telemetry monitoring confirms that system responsiveness and server load are back to optimal levels, and all core services are operating normally.
Thank you for your patience and cooperation.
Best regards,
Jobpac Connect Team
Dear Jobpac Connect Users,
We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect.
Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times.
Further updates will be provided as soon as more information becomes available.
Thank you for your cooperation and understanding,
Best regards,
Jobpac Connect Team
Dear Jobpac Connect Customer,
We are pleased to inform you that the recent performance and login issues affecting Jobpac Connect have been completely resolved, and system stability has been fully restored.
Continuous telemetry monitoring confirms that system responsiveness and server load are back to optimal levels, and all core services are operating normally.
Thank you for your patience and cooperation.
Best regards,
Jobpac Connect Team